Refund and Return Policy

 

Effective Date: 1st November 2020

Thank you for choosing BROADPOSTA INC for your online shopping needs. We strive to provide the best customer experience possible. In the event that you are not satisfied with your purchase, we offer a comprehensive Refund and Return Policy to ensure your peace of mind.

​

Our Return and Refund Policy allows for customers to return any item purchased from our website within 30 days of receiving it. If the item is defective or damaged, we will issue a full refund of the purchase price. If the item is simply unsatisfactory, we will issue a refund of the purchase price minus a 15% restocking fee. All refunds will be issued to the original form of payment. To initiate a return or refund, please contact us at mail@broadposta.com.
 

Refund and Return Policy

Effective Date: [Insert Date]

Thank you for choosing BROADPOSTA INC for your online shopping needs. We strive to provide the best customer experience possible. In the event that you are not satisfied with your purchase, we offer a comprehensive Refund and Return Policy to ensure your peace of mind. Please review the following policy details carefully:

1. General Policy:

1.1. This Refund and Return Policy applies to all purchases made on the BROADPOSTA INC website (www.broadposta.com) for customers located in Canada and internationally.

1.2. All refunds and returns are subject to the terms and conditions outlined in this policy. By placing an order with BROADPOSTA INC, you agree to comply with this policy.

1. Eligibility for Returns:

2.1. To be eligible for a return, the item(s) must be unused, in the same condition as received, and in their original packaging.

2.2. Some products may be exempt from returns due to hygiene or safety reasons, including but not limited to personal care items, perishable goods, and custom-made products. Please check the product description or contact our customer support for further information.

1. Return Process:

3.1. If you wish to return an item, please follow these steps:Please review the following policy details carefully:

​

​

​

​

1. General Policy:

1.1. This Refund and Return Policy applies to all purchases made on the BROADPOSTA INC website (www.broadposta.com) for customers located in Canada and internationally.

1.2. All refunds and returns are subject to the terms and conditions outlined in this policy. By placing an order with BROADPOSTA INC, you agree to comply with this policy.

1. Eligibility for Returns:

2.1. To be eligible for a return, the item(s) must be unused, in the same condition as received, and in their original packaging.

2.2. Some products may be exempt from returns due to hygiene or safety reasons, including but not limited to personal care items, perishable goods, and custom-made products. Please check the product description or contact our customer support for further information.

1. Return Process:

3.1. If you wish to return an item, please follow these steps:

a. Contact our customer support within [X] days from the date of delivery, providing your order number, a description of the issue, and any relevant supporting documentation or images.

b. Our customer support team will guide you through the return process, including providing you with the return address and any necessary shipping labels or instructions.

c. Pack the item securely in its original packaging, ensuring it is adequately protected during transit.

d. Ship the item back to the provided return address within [X] days of receiving return authorization.
 

a. Contact our customer support within [X] days from the date of delivery, providing your order number, a description of the issue, and any relevant supporting documentation or images.

b. Our customer support team will guide you through the return process, including providing you with the return address and any necessary shipping labels or instructions.

c. Pack the item securely in its original packaging, ensuring it is adequately protected during transit.

d. Ship the item back to the provided return address within [X] days of receiving return au

Contact our customer support within 14 days from the date of delivery, providing your order number, a description of the issue, and any relevant supporting documentation or images. b. Our customer support team will guide you through the return process, including providing you with the return address and any necessary shipping labels or instructions. c. Pack the item securely in its original packaging, ensuring it is adequately protected during transit. d. Ship the item back to the provided return address within 14 days of receiving return authorization.

3.2. The customer is responsible for covering the return shipping costs, unless the return is due to an error on our part or a defective product.

1. Refund Process:

4.1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 2. If the item is deemed eligible for a refund, we will proceed with the refund process.

4.2. Refunds will be issued using the original payment method used during the purchase.

4.3. The refund amount will be equal to the original purchase price of the returned item, excluding any shipping charges, taxes, or additional fees, which are non-refundable unless otherwise stated.

4.4. Please allow 30 business days for the refund to be processed. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

1. Exchanges:

5.1. We do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the return process outlined in section 3 and place a new order for the desired item.

1. Damaged or Defective Items:

6.1. If you receive a damaged or defective item, please contact our customer support immediately, providing your order number, a description of the issue, and any relevant supporting documentation or images.

6.2. Our team will assess the situation and provide further instructions, which may include issuing a replacement, arranging a return, or offering a refund, depending on the circumstances.

1. Order Cancellation:

7.1. If you need to cancel an order, please contact our customer support as soon as possible. Order cancellations are subject to our cancellation policy, which may vary based on the order status and individual circumstances.

1. Changes to the Policy:

8.1. BROADPOSTA INC reserves the right to modify or update this Refund and Return